Effective Date: January 4, 2023
PRIVACY POLICY
Jollibee Foods Corporation through its subsidiary Fresh N’ Famous Foods Inc. – Chowking (“We”, “Our” or “Chowking”) is the Personal Information Controller, as defined under Republic Act No. 10173 or the Data Privacy Act of 2012, responsible for ensuring the privacy of the personal information you provide through the use of this website and/or app (the “Site and/or App”). As such Personal Information Controller, we process your personal information in accordance with the Data Privacy Act of 2012, its implementing rules and regulations, and this Privacy Policy.
WHAT WE COLLECT
To fulfill your orders, we will be collecting the following personal information:
If you provide these information, you understand and agree that we will use such information for purposes described below in the “What We Do With the Information We Gather” section, including for direct marketing purposes should you decide to opt-in.
The Site and/or App stores browser level cookies for analytics and advertisement purposes. For the exhaustive list of cookies we collect, see the “Cookie Description” section below.
In addition to the personal information that we collect from you, we may collect the following information via automated means:
We also collect such personal data required to be collected under any applicable laws, rules, and regulations, or required to be collected to comply with any legal obligations, including personal data that will be required to be collected under any new laws, rules, and regulations and to comply with any new legal obligations.
- Full Name;
- Delivery address;
- E-mail address;
- Telephone number/mobile number;
- Order details and other details disclosed as notes/special instructions;
- Birthday month (optional);
- Gender (optional);
- Demographic information (optional);
- Senior Citizen ID Details: card holder name, card id number (if applicable);
- Persons with Disability ID Details: card holder name, card id number (if applicable);
- User name and password; and
- Facebook, Gmail, and Apple account username, email address and mobile number (if you have elected to register using Facebook, Gmail, or Apple Sign In).
If you provide these information, you understand and agree that we will use such information for purposes described below in the “What We Do With the Information We Gather” section, including for direct marketing purposes should you decide to opt-in.
The Site and/or App stores browser level cookies for analytics and advertisement purposes. For the exhaustive list of cookies we collect, see the “Cookie Description” section below.
In addition to the personal information that we collect from you, we may collect the following information via automated means:
- “Service Use Information”: Information about the features you use, the pages you visit, the emails and advertisements you view, the products and services you view and purchase, the time of day you browse, your referring and exiting pages, and other similar information;
- “Device Connectivity and Configuration Information”: Information about the type of device or browser you use, your device’s operating software, your internet service provider, your device’s regional and language settings and other similar information. This data may also include IP address, device advertising ID and other device identifiers; and
- “Location Information”: Information about your device’s location, which can be precise or imprecise.
We also collect such personal data required to be collected under any applicable laws, rules, and regulations, or required to be collected to comply with any legal obligations, including personal data that will be required to be collected under any new laws, rules, and regulations and to comply with any new legal obligations.
HOW WE COLLECT
Registering an Account:
We collect the personal information listed in the previous section once you register and create an account with us through this Site and/or App by signing up using your email address or by signing up using your Facebook, Gmail, or Apple account in the “Sign Up” page of the Site and/or App. Choosing to create an account by linking your Facebook, Gmail, or Apple (for iPhone users only) account does not allow or permit the Site and/or App to access any of the contents of your Facebook, Gmail, or Apple account, except for the following:
You will also be registering an account by giving a password in the relevant space under the “Guest Information” page. If you want to proceed as a guest, do not add a password on the spaces provided.
By registering and creating an account with us, you understand and agree that we shall use your personal information in accordance with this Privacy Policy.
For registered users, we may also request for other personal information such as birth month, gender and other demographic information such as, but not limited to, preferences and interests and other information relevant to customer surveys and/or offers. If you provide these information, you understand and agree that we will use such information for purposes described below in the What We Do With the Information We Gather section, including for direct marketing purposes should you decide to opt-in.
- Your Facebook, Gmail, or Apple account name, which shall be your Account name in the Site and/or App;
- Your email address linked to your Facebook, Gmail, or Apple account, which shall be used as the email address for your Account; and
- Your phone number linked to your Facebook, Gmail, or Apple account, which shall be used as your phone number in the Site and/or App.
You will also be registering an account by giving a password in the relevant space under the “Guest Information” page. If you want to proceed as a guest, do not add a password on the spaces provided.
By registering and creating an account with us, you understand and agree that we shall use your personal information in accordance with this Privacy Policy.
For registered users, we may also request for other personal information such as birth month, gender and other demographic information such as, but not limited to, preferences and interests and other information relevant to customer surveys and/or offers. If you provide these information, you understand and agree that we will use such information for purposes described below in the What We Do With the Information We Gather section, including for direct marketing purposes should you decide to opt-in.
Ordering using an Account:
We collect your order details and other details disclosed as notes/special instructions, and generate your order history, when an order is made using your account. If another person uses your account to order, with or without your knowledge, such order shall be subject to our Terms and Conditions and this Privacy Policy, and you agree that the order shall be considered as your own.
Ordering as Guest:
If you do not register/create an account but place an order with us through the Site and/or App as a guest, we will ask for your full name, delivery address, email address, and cellphone number but will not keep the information provided. However, we will keep your order history (identified by the order ID number sent to your email, without your corresponding personal information) for twenty-four (24) months from the time such order was placed, for record purposes.
Saving Credit Card Details:
When you register an account, you have the option of saving your credit card details for seamless payment transactions. In such case, our authorized third party collects your full name, credit card number, expiration date, and CVV (“Credit Card Details”).
Credit Card Details are collected, stored, and processed by our authorized third party, not by us, and we are not responsible for securing and protecting said Credit Card Details. You may manage saved credit card by: (1) adding credit card number, expiration date, CVV and your name, (2) deleting saved credit card number and your name, or (3) setting a default credit card. Once you have saved your credit card details, you may pay using the same during check out in future transactions, without entering details such as the credit card number, expiration date and CVV. As part of the validation process, our authorized third party will apply a test charge of Php10.00 when you save your credit card details. The test charge will be automatically triggered for voiding after validation of your credit card details. The option to save credit card details is applicable to registered users only.
Credit Card Details are collected, stored, and processed by our authorized third party, not by us, and we are not responsible for securing and protecting said Credit Card Details. You may manage saved credit card by: (1) adding credit card number, expiration date, CVV and your name, (2) deleting saved credit card number and your name, or (3) setting a default credit card. Once you have saved your credit card details, you may pay using the same during check out in future transactions, without entering details such as the credit card number, expiration date and CVV. As part of the validation process, our authorized third party will apply a test charge of Php10.00 when you save your credit card details. The test charge will be automatically triggered for voiding after validation of your credit card details. The option to save credit card details is applicable to registered users only.
Availing of SC or PWD Discount:
When you order using an account or as a guest and avail of the SC or PWD discount as may be permitted under the relevant laws and regulations, we collect your SC or PWD ID Card Details, particularly, the card holder name and ID number. We will keep the information collected for purposes of providing the discount on your orders.
Signing up for Promotions and Online Offers:
During the registration process, you have the option to subscribe to direct marketing from Chowking. By ticking the “I consent to receive promotional offers and marketing information from Chowking”, we will keep the email address you provided.
Responding to Surveys and/or Offers:
When you have a registered account, you have the option of participating in customer surveys and/or offers. You may refer to our in-app advertisements such as pop-up banners or the “What’s New” section in the Chowking app to find out how to participate in ongoing offers. If you choose to participate, we may collect your birthday, gender, and demographic information (such as preferences, interests, and similar information.) Participating in customer surveys and/or offers is completely optional on your part and you may choose not to participate and to opt out if you no longer wish to participate.
Browsing:
If you simply browse through our Site and/or App without registering an account, we do not collect any of your personal information. However, the Site and/or App uses browser level cookies for analytics and advertisement purposes. For the exhaustive list of cookies we collect, see the “Cookie Description” section below.
WHAT WE DO WITH THE INFORMATION WE GATHER
We will process the information we have collected with your consent for the following purposes:
For purposes of this Privacy Policy, these purposes (other than the processing and validation of your registration and the fulfillment of your order), shall be referred to as “direct marketing purposes”.
In connection with the direct marketing purposes above, we may also get in touch with you or invite you to join communities or groups in certain messaging applications, or communicate with you via social media applications (collectively, “Applications”). In accepting our invitation to these messaging applications or in communicating with us through social media applications, please note that we do not have control over how these Applications use or process your Information. As such, you understand that we will not be responsible for the protection and privacy of your Information which you provide in the course of your use of these Applications to communicate with us. For clarity, such Applications are not governed by this Privacy Policy. You should exercise caution and review the privacy policy applicable to the application in use.
We also share your information with our service providers, subsidiaries, affiliates, and franchisees, to fulfill your order. From time to time, we may also share your personal information with our subsidiaries, affiliates, partners and franchisees for their use and processing in accordance with this Privacy Policy.
We do not sell, distribute, or lease your personal information to third parties other than those stated above, unless we have your permission or are required by law to do so.
- To process and validate your registration;
- To fulfill your order, including processing of payment for your orders as applicable;
- To understand your needs;
- To provide you with a better service, and
- To facilitate internal record keeping, for the following reasons:
- We may use the information to get your feedback on how we can improve our products and services;
- We may periodically send promotional emails about new products, new initiatives and programs, special offers or other information which we think you may find interesting using the email address which you have provided;
- From time to time, we may also use your information to contact you for market research purposes; and
- We may contact you by phone or mail. We may use the information to customize the Site and/or App according to your interests.
For purposes of this Privacy Policy, these purposes (other than the processing and validation of your registration and the fulfillment of your order), shall be referred to as “direct marketing purposes”.
In connection with the direct marketing purposes above, we may also get in touch with you or invite you to join communities or groups in certain messaging applications, or communicate with you via social media applications (collectively, “Applications”). In accepting our invitation to these messaging applications or in communicating with us through social media applications, please note that we do not have control over how these Applications use or process your Information. As such, you understand that we will not be responsible for the protection and privacy of your Information which you provide in the course of your use of these Applications to communicate with us. For clarity, such Applications are not governed by this Privacy Policy. You should exercise caution and review the privacy policy applicable to the application in use.
We also share your information with our service providers, subsidiaries, affiliates, and franchisees, to fulfill your order. From time to time, we may also share your personal information with our subsidiaries, affiliates, partners and franchisees for their use and processing in accordance with this Privacy Policy.
We do not sell, distribute, or lease your personal information to third parties other than those stated above, unless we have your permission or are required by law to do so.
SECURITY STORAGE AND DISPOSAL
We are committed to ensuring that your personal information we collect and store is secure. To prevent unauthorized access, processing or disclosure of your personal information, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information we collect online such as but not limited to data encryption and access restrictions on our databases.
We store your personal information in a secured database, but which may be accessed by our service providers, subsidiaries, affiliates, and franchisees to provide you with our services. We retain your personal information as long as your account is active or as long as necessary to fulfill your orders. If there is no activity within twenty-four (24) months, we shall dispose of your personal information in accordance with the relevant privacy rules and our internal guidelines.
We store your personal information in a secured database, but which may be accessed by our service providers, subsidiaries, affiliates, and franchisees to provide you with our services. We retain your personal information as long as your account is active or as long as necessary to fulfill your orders. If there is no activity within twenty-four (24) months, we shall dispose of your personal information in accordance with the relevant privacy rules and our internal guidelines.
USER DATA DELETION UPON REQUEST
You may request for the deletion of your personal information in our secured internal database. The process is as follows:
-
You may contact our Chowking Customer Care to request deletion of personal information:
Customer Care – Chowking
Contact Number:
Email:
- We will contact our service provider to delete your personal information.
- Our service provider will delete your records in our internal database, as well as your messages to Chowking Customer Care.
- Chowking Customer Care will then revert to you to confirm deletion of your personal information.
LINKS TO OTHER WEBSITES AND MOBILE APPLICATIONS
Our Site and/or App may contain links to other websites and mobile applications of interest as indicated below. The links outside Chowking domain the customer can be directed to from the Site and/or App include Chowking’s pages on social media:
Facebook:
Twitter:
YouTube:
However, once you have used these links to leave the Site and/or App, you should note that we do not have any control over these other websites and mobile applications. Therefore, we will not be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website or mobile application concerned.
Facebook:
Twitter:
YouTube:
However, once you have used these links to leave the Site and/or App, you should note that we do not have any control over these other websites and mobile applications. Therefore, we will not be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website or mobile application concerned.
CONTROLLING YOUR PERSONAL INFORMATION
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill up a form on our Site and/or App, any information you provide will be bound by the “What We Do With the Information We Gather” section. If you do not wish to receive any direct marketing or promotion, you may amend or request to opt out through our customer care email, .
- If you believe that any of your personal information we have is incorrect or incomplete, please email us through our customer care email, . We will promptly correct any reported incorrect information.
HOW WE USE COOKIES
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyze web traffic or lets you know when you visit a site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. If you however want to delete cookies from your browser or device we suggest that you use the option to delete cookies and other site and plug-in data, including data stored on your device from your browser settings normally found in browsing history.
Overall, cookies help us provide you with a better digital experience by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may however prevent you from taking full advantage of the website.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. If you however want to delete cookies from your browser or device we suggest that you use the option to delete cookies and other site and plug-in data, including data stored on your device from your browser settings normally found in browsing history.
Overall, cookies help us provide you with a better digital experience by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may however prevent you from taking full advantage of the website.
COOKIE DESCRIPTION
Facebook cookie: This will be used for third party authentication via Facebook
Analytics cookie: A first party browser-based cookie allows the site to measure audience behavior. There is no personally identifiable information stored in these cookies.
Advertising cookies: These are third party cookies (example, Facebook, Google etc.) from our partners to re-target advertisements in their respective platforms.
NID cookie: Used to remember your preferences and other information, such as your preferred language (e.g. English), how many search results you wish to have shown per page (e.g. 10 or 20), and whether or not you wish to have Google’s SafeSearch filter turned on.
Analytics cookie: A first party browser-based cookie allows the site to measure audience behavior. There is no personally identifiable information stored in these cookies.
Advertising cookies: These are third party cookies (example, Facebook, Google etc.) from our partners to re-target advertisements in their respective platforms.
NID cookie: Used to remember your preferences and other information, such as your preferred language (e.g. English), how many search results you wish to have shown per page (e.g. 10 or 20), and whether or not you wish to have Google’s SafeSearch filter turned on.
UPDATING THIS PRIVACY POLICY
Whenever necessary, we may, from time to time, update and/or revise this Privacy Policy. We shall inform you of any update or revision by placing the date of the latest version on top of this Privacy Policy. We recommend that you periodically check for the latest version of this Privacy Policy.
INQUIRY ON THIS PRIVACY POLICY
If you have any questions regarding this Privacy Policy, or our use of your personal information, please contact us through:
The Data Protection Officer - Jollibee Foods Corporation at .
14th Floor, Jollibee Plaza, F. Ortigas Jr. Road, Ortigas Center, Pasig City, Metro Manila, Philippines 1605
In order to for us to attend to your queries expeditiously, we prefer that inquiries be made via e-mail.
The Data Protection Officer - Jollibee Foods Corporation at .
14th Floor, Jollibee Plaza, F. Ortigas Jr. Road, Ortigas Center, Pasig City, Metro Manila, Philippines 1605
In order to for us to attend to your queries expeditiously, we prefer that inquiries be made via e-mail.